Digital Carpenter Loyalty Program

Strengthening brand engagement through QR-based technology

Background

In the decorative laminate industry, carpenters play a critical role in brand recommendation. Skydecor Laminates identified the need to digitally connect with carpenters and create a structured loyalty mechanism to strengthen long-term brand engagement. Traditional schemes were difficult to track and provided limited data.

Challenges Faced

Before implementation, Skydecor faced several challenges:

  • No direct digital connection with carpenters
  • Manual and non-trackable loyalty schemes
  • Difficulty in validating genuine product usage
  • No visibility on which laminates were used by whom
  • Limited data for reward planning

ERPidex Loyalty Solution Implemented

ERPidex introduced a QR code-based Carpenter Loyalty Application integrated with Skydecor's ERP ecosystem.

Each laminate sheet carries a unique QR code that can be scanned by carpenters using the mobile app. Once scanned, points are automatically credited after validation.

Key Features
  • QR code-based product authentication
  • Carpenter mobile application (Android)
  • Instant point accumulation
  • Wallet and reward tracking
  • Redemption history visibility
  • Admin dashboard for scheme management
Transformation After Implementation
  • Direct digital engagement with carpenters established
  • Loyalty activities became transparent
  • Genuine product usage became traceable
  • Reward distribution became structure
  • Marketing campaigns launched with real data

Business Impact

Relationship

Stronger carpenter-brand relationship

Control

Better control over loyalty schemes & reduced misuse

Intelligence

Valuable market intelligence gathered

Conclusion

With ERPidex's Carpenter Loyalty App, Skydecor Laminates successfully converted traditional loyalty schemes into a digital, trackable, and scalable engagement platform, strengthening its market presence and building long-term loyalty at the execution level.